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Delivering "wow" customer experience in a techie world

These days nothing goes viral more quickly than an experience with a business that made you feel heard, special, or just plain human. In...

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CMS love: 5 reasons why we (and millions of others) love WordPress

By Tiffany Meyer and Michelle Drumm It’s open source, period Now that content managed websites are more the norm than they used to be...

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My beloved Portland

Though an Oregon native, I’m a newbie to Portland, Oregon. I lived in the ‘Couve (that's Vancouver, WA) for nearly 15 years while I...

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Why “I won’t waste your money” became my credo

Over the past decade, one statement I make to prospective clients has consistently garnered pause. I tell them I can make them one...

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My consultant is amazing, and other deliberate hiring techniques

Good help is so hard to find. I am often the subject behind this remark. Yet, I’ve also expressed this sentiment in regards to my own...